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It is very rare for us to receive a return. Nonetheless, we are committed to providing a fair return policy should one need it.
(Refunds are not permitted on custom or group/bulk orders for six or more items)
The hard copy versions of the LEAP Comprehensive Study Guide and Diagnostic Guide are refundable under the following terms:
- The book(s) must be returned in original, new condition, within 14 days of USPS confirmed online delivery to the buyer. (This is typically 18 days from the original order date.)
- The book(s) must be sent using a tracked mail system (“delivery confirmation” from USPS is suggested as it is inexpensive and reliable).
- Shipping fees will not be refunded.
- A $10 re-stocking fee will apply per book (covers credit card processing fees, etc…)
- The refund amount will be issued after the initial payment has been cleared by the credit card processor or bank, whichever applies.
- Refunds will be issued to the original credit card or in the form of a check.
Replacement policy when shipping theft/loss insurance is purchased ($2.50)
In the event that your product is lost or stolen during shipping, we will guarantee full replacement at no cost to you. Refunds are not issued.
Online Exams, Audio Courses, eBooks and Online Video Prep Course
Since you have the ability to use these items quickly we are unable to provide a refund on these items. We do provide a sample audio, sample exam, sample section from the Comprehensive Study Guide, and a sample from our DSM-5 Review Guide so you can determine if our products will meet your needs.
For individuals with disabilities who use readers on their computers: please call the LEAP office to get a sample of the item you need to ensure compatibility. While LEAP works to accommodate various disabilities, please note that not all readers/software will be compatible with our system and it is the responsibility of the customer to verify that the electronic version will work on his/her computer prior to purchase.
LEAP live, in-person prep course
You must call AND send written cancellation to receive a refund as follows: 45 days prior to event: 90%; 25 days prior to event: 50%; less than 25 days prior: no refund, but you will be mailed the course materials. If registration is not through LEAP (e.g. a university) you are responsible to read and adhere to the appropriate entity’s refund policy.
Natural disasters, illness or another unforeseen serious event may result in a cancellation of the workshop. LEAP is not responsible for fees associated with event cancellations that are beyond our reasonable control. While LEAP has never had to cancel a course, if such does occur, LEAP will issue the refund for the course registration within 30 business days. LEAP encourages out of state participants to purchase airline insurance should a personal matter arise that prevents participation in the course. LEAP shall be held harmless for any other fees.
LEAP reserves the right to change the presenter should the presenter become ill, have an unforeseen serious issue or other type of emergency. LEAP’s presenters are always trained social work professionals, typically with a Ph.D. in Social Work, and a great deal of industry experience.
Terms and Conditions for LEAP DSM-5 Review Course
Course includes LEAP DSM-5 Review Guide, 50 question online vignette assessment exam & CEU certificate immediately upon successful completion of the exam with an 80% score and the completion of a brief course evaluation. The exam is OPEN book and questions are taken from the vignettes in the LEAP DSM-5 Review Guide.
Participants must complete the course within four months of the original purchase date. A one month extension is available upon written request and must be received within 30 days of expiration. There is a $30 extension fee paid by phone.
The course is approved for 20 CEUs by the National Association of Social Workers, Utah Chapter. Pending approval from ASWB.
Continuing education credit is only available to individuals who ordered the entire DSM-5 course directly from LEAP. Individuals who did not purchase the book directly through LEAP must call LEAP to arrange for special enrollment and to verify eligibility (i.e. only the current version of the LEAP DSM-5 may be used; must purchase the DSM-5 online exam and pay the course enrollment fee, totaling $130.50).
Individuals with disabilities may request a printed exam, with verification of documented disability submitted to LEAP in writing. LEAP will manually grade the exam upon receipt and issue a CEU certificate if there is an 80% passing score. There is a nominal fee of $15 for manually grading and CEU processing. Please call or email LEAP for submission details.
For individuals with disabilities who use readers on their computers: please call the LEAP office to get a sample of the material to ensure compatibility. While LEAP makes reasonable effort to accommodate various disabilities, please note that not all readers/software will be compatible with our system and it is the responsibility of the customer to verify that the electronic version will work on his/her computer prior to purchase.