Social Work License "Pass Assurance" versus "Guarantee"
The term "Pass Guarantee" is a misnomer that certain companies use to lure customers into buying their product.
There is no such thing as a true pass guarantee. When you READ THE FINE PRINT, you will see that what is described by these companies under a pass guarantee is simply a limited refund policy if you buy the highest-priced packages or, in some cases, the option to use the same product again that did not work for you in the first place. A true pass guarantee would guarantee that everyone who uses their product and takes the exam will pass. This is not offered by any company whatsoever.
In addition, this marketing gimmick comes with many stipulations, including requiring that you prove that you studied for a certain number of months, buy the higher-priced packages, prove you completed their practice exams numerous times, turn in your fail score within a certain period of time, and pay the shipping and restocking fees. On the rare instance you can return an item, you only receive a partial refund under nearly miraculous conditions. In fact, the requirements are such that only a handful of people qualify for this so-called "pass guarantee." In addition, when people fail the exam, they want to keep the materials they have because they made notes in them and do not want to lose their own work. Subsequently, even the few that qualify for this partial refund still do not send the material back.
We want our customers to be happy, so we have chosen a different approach. We think of it in terms of transparency and truthfulness.
The LEAP Promise
LEAP believes in developing the highest quality product possible rather than engaging in "gimmicky" marketing practices. We update our products several times per year to keep up with current trends. Other companies write one book for different mental health professions and then change the cover and key words (i.e., "social worker") for each discipline. LEAP products are written for social workers by social workers. We also use an independent company to track our pass rates, which helps us measure the quality of our products without bias.
LEAP offers the best customer service in the industry. We have a refund policy and we call it a refund policy. We also have what we term the LEAP Pass Assurance. We have an extremely high level of customer satisfaction. All of the testimonials on our website are real.
PASS ASSURANCE
WE'VE GOT YOUR BACK. We ASSURE you that we will be transparent and provide the benefits below if you do not pass.
Here is our common-sense approach:
It is very rare for someone to not pass using LEAP materials. But, should it happen, call us! We will talk with you to discuss what you believe would help you the next time around. We can assist with a study plan and offer strategy advice. The cost? NOTHING. Good customer service is FREE at LEAP.
If you decide you would benefit from an additional LEAP product based on your learning style, we will offer a discount. (This does not apply if you ONLY purchased an online practice exam previously. Practice exams are assessment tools, not study tools.)
If you contact us within 45 days of not passing and provide an official score document, we will provide a FREE extension to whatever program you utilized previously, if you believe this would be helpful (applies to online audio course, LEAP online video prep course, and eBooks). This expention will match the duration of your original purchase duration (e.g., if you purchased a 6-month video, it will be renewed for 6-months).